This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Shipping Fees

We offer shipping at the following rates:

Shipping Fee

Standard Delivery

Rs. 250

All times and dates given for delivery of the products are given in good faith but are estimates only.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: Email: support@hairmatters.co

We have a 10 day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@hairmatters.co. Please note that returns will need to be sent to our address. You can email us and we’ll send you the address.

If your return is valid, please send the product back to us using your choice of courier / rider erc and we’ll refund your money via bank transfer.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Certain types of items cannot be returned like opened or used pillowcases, bottles and so on.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.