Refund policy

Return, Refund & Replacement Policy

At our store, we follow a strict No Return and No Refund Policy. However, we offer product replacement only under the conditions mentioned below.

No Return & No Refund

We do not accept returns or refunds once the order has been delivered.
Customers are advised to review their order carefully before placing it.

Wrong Product Replacement

If a customer receives a wrong product due to our mistake, we will provide a free replacement.

• The issue must be reported within 7 days of delivery.
• Our customer support team will verify the issue before processing the replacement.

Damaged Product Replacement

If a product is received in a damaged condition, the customer is eligible for a replacement.

• Unboxing video proof is mandatory.
• The video must clearly show the package being opened.
• This video will be used for claim verification.

Important:

• Claims without video proof will not be accepted.
• Videos recorded after unboxing will not be considered valid.

Complaint Timeframe

All complaints must be reported within 7 days of delivery.
Any complaint after this period will not be accepted.

Replacement with Different Product

If the customer requests a different product instead of the original item, they must pay the full price or price difference accordingly.

Company Responsibility

We are only responsible for replacements in the following cases:

• Wrong product delivered (company error)
• Damaged product (with valid proof)

Customer Support Contact

For any complaints or assistance, please contact our support team:

📞 Phone: +92 300 0545448
📧 Email: Support@hairmatters.co