Privacy policy

This Privacy Policy describes how hairmatters.co (“we”, “our”, or “the Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.

Contact Information

If you have any questions about this Privacy Policy, or would like to make a complaint, you can contact us:

📧 Email: support@hairmatters.co
📞 Phone: +92 300 0545448
📍 Address: 4G Aziz Ave, Gulberg V, Lahore, 54000

Collecting Personal Information

When you visit our Site, we automatically collect certain information about your device, browsing actions, and order details. We may also collect additional information if you contact customer support.

Personal Information refers to any information that can identify an individual.

We collect the following:

A. Device Information

Purpose: To load the Site properly and improve performance and analytics.

Collected automatically via cookies and tracking tools:

  • IP address
  • Browser type
  • Time zone
  • Cookies
  • Pages viewed and search terms
  • Site interaction behavior

Disclosure: Shared with Shopify and analytics tools.

B. Order Information

Purpose: To process orders, payments, shipping, and customer support.

Collected from you:

  • Full name
  • Billing & shipping address
  • Email address
  • Phone number
  • Payment details

Disclosure: Shared with Shopify, payment gateways, and logistics partners.

How We Use Personal Information

We use your information to:

  • Process and deliver your orders
  • Handle payments and invoices
  • Communicate order updates
  • Provide customer support
  • Improve our services
  • Share offers and promotions (if you opt-in)

Sharing Personal Information

We only share your data with trusted service providers to operate our business.

For example:

We may also share information if required by law or legal request.

Data Retention

We keep your Personal Information only as long as necessary to:

  • Fulfill orders
  • Maintain records
  • Comply with legal requirements

You may request deletion of your data at any time, subject to legal obligations.

Automated Decision-Making

We do not use fully automated decision-making that has legal or significant effects on customers.

However, Shopify may use limited automated systems to:

  • Detect fraud
  • Block suspicious transactions
  • Protect payment security

These systems do not affect your legal rights.

Do Not Track

Our Site does not change data collection practices when it receives a “Do Not Track” signal, as there is no industry standard for this feature.

Changes to This Policy

We may update this Privacy Policy from time to time for legal, operational, or regulatory reasons. Any changes will be posted on this page.

Complaints

If you have any complaints regarding your data or privacy, please contact us using the details above.